Please read this Privacy Policy carefully. By registering an account or using any ct88 service, you confirm that you have read, understood, and agreed to the data practices described in this document. If you do not agree, please discontinue use of the ct88 platform and contact support to close your account.
1. Who We Are
ct88 is an internationally licensed online gaming and sports betting platform accessible at ct88.games. References to "ct88," "we," "us," or "our" in this Privacy Policy refer to the licensed gaming operator that owns and operates the ct88 platform.
ct88 acts as the data controller in respect of all personal data collected from users who register and interact with the ct88 platform. As data controller, ct88 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Our primary point of contact for all data-related queries is our support team, reachable at [email protected].
2. Data We Collect
ct88 collects personal data in several categories. The specific data collected from any individual user depends on how they interact with the platform and the services they use.
2.1 Identity & Registration Data
- Full legal name (as it appears on your CNIC or passport)
- Date of birth (used for 21+ age verification)
- CNIC number or passport number (for KYC verification)
- Residential address (city, province, Pakistan)
- Nationality
- Username and encrypted password
2.2 Contact Data
- Email address
- Mobile phone number (used for account verification and two-factor authentication)
2.3 Financial & Payment Data
- JazzCash or EasyPaisa mobile wallet account identifiers
- Bank account details for HBL, UBL, Meezan Bank, or other bank transfers (account title and IBAN only — no full account credentials)
- Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers — all denominated in PKR
2.4 Gaming & Betting Activity Data
- Game session logs (games played, duration, stakes, outcomes)
- Sports betting history (markets, selections, stakes, results)
- Bonus and promotional activity records
- Responsible gaming settings and self-exclusion records
2.5 Technical & Device Data
- IP address and approximate geolocation (country/city level)
- Device type, operating system, and browser version
- Unique device identifiers
- Login timestamps and session durations
2.6 Communications Data
- Records of your correspondence with ct88 support (emails, live chat transcripts)
- Responses to surveys or feedback forms (where you choose to participate)
ct88 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data — unless you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request, in which case it is handled with additional care and used solely for that protective purpose.
3. How We Collect Your Data
ct88 collects personal data through the following channels:
- Direct registration: Data you provide when creating a ct88 account, completing KYC verification, or updating your account profile.
- Platform usage: Data generated automatically as you navigate the ct88 website or mobile application, including gameplay data, click paths, and session logs.
- Payment processing: Data provided to ct88 when initiating a deposit or withdrawal, including payment method identifiers and transaction references.
- Support interactions: Data you provide when contacting ct88 support via live chat or email.
- Cookies and tracking technologies: Data collected automatically via cookies, web beacons, and similar technologies as described in Section 6 below.
- KYC and identity verification partners: Where necessary, ct88 may verify identity data against third-party KYC databases or document verification services licensed to operate within the applicable regulatory framework.
4. Legal Basis for Processing
ct88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
| Processing Activity |
Legal Basis |
| Account registration and management |
Performance of contract — necessary to provide ct88 Services |
| Age verification (21+) and KYC checks |
Legal obligation — required under our gaming licence |
| Payment processing and transaction records |
Performance of contract; legal obligation (AML compliance) |
| Fraud prevention and security monitoring |
Legitimate interests of ct88 and our users |
| Responsible gaming monitoring and interventions |
Legal obligation; legitimate interests (player protection) |
| Sending promotional communications |
Consent (you may withdraw at any time) |
| Analytics and platform improvement |
Legitimate interests of ct88 (improving user experience) |
5. How We Use Your Data
ct88 uses the personal data we collect for the following defined purposes:
- Account administration: Creating, maintaining, and managing your ct88 account, including login authentication and password recovery.
- Age and identity verification: Confirming that you meet the minimum 21+ age requirement and that your identity matches the details provided at registration — a core obligation under our international gaming licence.
- Payment processing: Executing your PKR deposit and withdrawal requests via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer channels, and maintaining accurate transaction records.
- Fraud and money laundering prevention: Monitoring transaction patterns and gaming behaviour for indicators of fraudulent activity or potential money laundering, and reporting to relevant authorities where legally required.
- Customer support: Responding to your support enquiries, complaints, and dispute submissions in a timely and informed manner.
- Responsible gaming: Monitoring your gaming activity to identify signs of potentially problematic behaviour and, where necessary, applying the responsible gaming measures described in the ct88 Responsible Gaming Policy.
- Personalisation: Where you have consented, tailoring promotional offers and game recommendations to your preferences and past activity on the ct88 platform.
- Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve game performance, and enhance the overall ct88 user experience.
- Legal compliance: Meeting ct88's obligations under applicable gaming licence conditions, anti-money laundering regulations, and other applicable legal requirements.
6. Cookies & Tracking Technologies
ct88 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used.
6.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the platform to function — these enable login sessions, security authentication, and core gaming functionality. These cannot be disabled without breaking the ct88 experience.
- Performance Cookies: Collect anonymised data about how users navigate the platform (page load times, error rates, popular game sections) to help us improve performance. No personally identifying information is collected via these cookies.
- Functional Cookies: Remember your language preferences, display settings, and responsible gaming tool configurations between sessions.
- Marketing Cookies: Used only with your explicit consent, these cookies help ct88 deliver relevant promotional content. You may withdraw consent at any time via your account cookie settings.
6.2 Managing Cookies
You may manage or withdraw consent for non-essential cookies at any time through your ct88 account settings or via your browser's cookie management tools. Please note that disabling strictly necessary cookies may prevent you from accessing certain ct88 features or from logging into your account altogether.
ct88 does not use third-party advertising networks or cross-site tracking technologies. Our marketing cookies, where active, relate solely to ct88 promotional content delivered on the ct88 platform itself.
7. Data Sharing & Disclosure
ct88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:
- Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment infrastructure providers receive the minimum data necessary to process your PKR transactions. All payment partners are contractually bound to handle your data securely and to use it solely for payment processing purposes.
- KYC and identity verification providers: Licensed third-party document verification services may process your CNIC, passport, or other identity documents on ct88's behalf for the purpose of meeting our age and identity verification obligations. These partners operate under strict data processing agreements.
- Regulatory and law enforcement authorities: ct88 will disclose personal data to the relevant regulatory authority, law enforcement agency, or financial intelligence unit where we are legally required to do so — for example, in connection with a suspicious transaction report under applicable anti-money laundering obligations.
- Professional advisors: ct88's legal counsel, auditors, and accountants may have access to personal data on a strictly confidential basis in the course of providing professional services to ct88.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of ct88's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.
In all cases where ct88 shares data with third-party processors, we require those parties to maintain appropriate security standards and to process your data only for the specified purpose and in accordance with ct88's instructions.
8. Data Retention
ct88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, taking into account our legal, regulatory, and operational obligations. The following general retention periods apply:
- Account data: Retained for the duration of your account plus a minimum of 5 years following account closure, to meet our obligations under applicable gaming and anti-money laundering regulations.
- Financial transaction records: Retained for a minimum of 7 years from the date of the transaction, in line with standard financial record-keeping obligations applicable to licensed gaming operators.
- KYC and identity documents: Retained for a minimum of 5 years following account closure or the completion of the relevant verification process, whichever is later.
- Support communications: Retained for 3 years from the date of the interaction, unless the communication relates to a dispute or legal proceeding, in which case it is retained for the duration of that proceeding plus 2 years.
- Marketing consent records: Retained for the duration of your consent plus 2 years, to enable ct88 to demonstrate compliance with consent-based marketing obligations.
Upon expiry of the applicable retention period, ct88 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.
9. Data Security
ct88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- Encryption in transit: All data transmitted between your device and the ct88 platform is encrypted using TLS (Transport Layer Security) with current, industry-standard cipher suites.
- Encryption at rest: Sensitive personal data stored on ct88 servers — including identity documents and payment identifiers — is encrypted at rest using AES-256 or equivalent standards.
- Access controls: Access to ct88 user data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic audit.
- Two-factor authentication: ct88 supports and encourages two-factor authentication on all user accounts as an additional layer of account security.
- Penetration testing: ct88 commissions regular third-party security assessments of its platform infrastructure to identify and remediate vulnerabilities proactively.
- Incident response: ct88 maintains a documented data breach response procedure. In the event of a confirmed breach that poses a risk to your personal data, ct88 will notify affected users and the relevant regulatory authority within the timeframes required by applicable law.
While ct88 takes all reasonable precautions to protect your data, no internet-based system is entirely impenetrable. You also have a responsibility to keep your ct88 account credentials secure and to notify ct88 promptly at [email protected] if you suspect any unauthorised access to your account.
10. Your Data Rights
As a ct88 user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact ct88 at [email protected] with the subject line "Data Rights Request." ct88 will acknowledge your request within 5 business days and provide a substantive response within 20 business days.
- Right of Access: You may request a copy of all personal data ct88 holds about you, along with information about how it is being used.
- Right to Rectification: If any personal data ct88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to ct88's legal retention obligations — we may not be able to delete data we are required to retain under gaming or AML regulations.
- Right to Restrict Processing: You may request that ct88 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to Data Portability: Where processing is based on your consent or on a contract, you may request that ct88 provide your personal data in a structured, machine-readable format.
- Right to Object: You may object to processing of your personal data where it is based on ct88's legitimate interests. ct88 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
11. Children & Minors
ct88 applies a strict 21+ age policy across all its services. The ct88 platform is not directed at, and is not intended for use by, any person under the age of 21. ct88 does not knowingly collect personal data from individuals under 21 years of age.
If ct88 discovers or has reasonable grounds to believe that an account is held by a person under the age of 21, that account will be immediately suspended. All gameplay activity will be voided, winnings will be forfeited, and any real-money deposits will be returned to the original payment method. Any personal data collected in connection with such an account will be deleted as soon as it is no longer needed for the purposes of the suspension and refund process.
If you are a parent or guardian and believe that a person under your care has registered a ct88 account without your knowledge, please contact us immediately at
[email protected]. We will investigate and take appropriate action promptly.
12. Third-Party Services
The ct88 platform may integrate or link to third-party services — such as licensed game content providers, payment gateways, and analytics tools — that operate under their own privacy policies. ct88 is not responsible for the data practices of third-party service providers that operate independently of the ct88 platform.
Where ct88 engages third-party data processors on our behalf (as opposed to independent controllers), we ensure that they are bound by appropriate data processing agreements that require them to maintain security standards consistent with ct88's own and to process data only as instructed by ct88.
Game content on the ct88 platform may be provided by licensed third-party game studios and aggregators. These providers may collect anonymised game performance data directly from the game client for the purposes of game improvement and regulatory reporting. This data does not include your personal identity details unless explicitly stated in the relevant game provider's terms.
13. Changes to This Privacy Policy
ct88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our service offering. Where changes are material, ct88 will provide at least 14 days' prior notice to registered users via the email address associated with their account and/or via a prominent banner on the ct88 platform.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the ct88 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must cease using ct88 Services and may request account closure in accordance with the ct88 Terms and Conditions.
We encourage you to review this Privacy Policy periodically so that you are always aware of the current data practices at ct88.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ct88 holds about you, please contact our support team using the details below:
- Email: [email protected]
- Subject Line for Data Requests: "Data Rights Request — [Your Username]"
- Availability: 24 hours a day, 7 days a week, 365 days a year
- Response Commitment: Acknowledgement within 5 business days; substantive response within 20 business days
ct88 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint through the formal dispute resolution procedures available under the ct88 International Gaming Licence framework.
For a full understanding of your rights and obligations as a ct88 user, we also encourage you to review the ct88 Terms & Conditions and the Responsible Gaming Policy.